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City & Guilds provides assessment and certification services to schools, colleges, business and industry and government agencies to over 100 countries.  Having over 120 years experience, City & Guilds awards certificates to people showing they have mastered a skill based on world class standards set by industry. 


NQtac Cape (Pty) Ltd is an organization that started in 1995 with the purpose of training and developing Hospitality Industry staff against the National Qualifications Framework to achieve the qualifications, skills, knowledge and attitude as agreed upon by national and industry standards.

The core business has remained the same but the company now also offers the following services for their clients:

  • City & Guilds International training and examination centres, in South Africa, Namibia and Ghana. These centres are fully accredited with City & Guilds London and students consistently achieve distinctions.
  • Hotel Academy offering City & Guilds internationally recognized qualifications in all facets of Hospitality to Advanced Diploma level.
  • Development of organisation specific policies and procedures – standard operating procedures for individual hotels, hotel groups and lodges.
  • Developing detailed Training Needs Analyses for hotels and lodges – to ascertain the skills development requirements of employees.
  • Implementation and facilitation of the required training.
  • Monitoring and assessment of the candidates on the training in the workplace.
  • Moderation of the assessments for certification by the awarding bodies.
  • Performance measurement.
  • Skills Development Facilitators to assist in development of Workplace Skills Plans for each property. This is a government initiative for the purpose of issuing grants payable to organizations for training and development of employees within the industry. NQtac recovers the grants for the organization.
  • Learnerships (a government initiative to train and develop unemployed and unqualified people to entry level within the hospitality industry).
  • Assessor training programmes.
  • Full accreditation with CATHSSETA (Culture, Arts, Tourism, Hospitality and Sport SETA), City & Guilds of London and the requisite provisional accreditation with the Department of Higher Education and Training as a Private FET College.

NQtac recovers the annual Skills Development Grant paid by the organization to South African Revenue Services annually, for all of their clients.
All of the consultants have Hospitality experience as well as Training and Development qualifications.


Some of NQtac Cape’s achievements include:

  • Driving the training and development process for various hotels and hotel groups, including City Lodge Group, Legacy Hotels and Resorts (who own and manage 4 and 5 star Hotels and Lodges in South Africa, Namibia, Tanzania and Ghana) and extrabold. This involves registration, training, assessment and certification of staff against the National Qualifications Framework or City & Guilds International, for skills programmes, certificate level qualifications, diplomas and advanced Diplomas from all functional areas. The projects for these Groups include:

    • Development of Standard Operating Procedures
    • Pre-opening training
    • On the job training
    • Training Needs Analyses
    • Performance management
    • Compilation of Workplace Skills Plans for THETA grants
    • Mentor and coaching training
    • Sustainable training and development on a long term basis
    • Implementation and submission of the WSP and Implementation Report to CATHSSETA for grant purposes
    • Chairing/ attendance of Workplace Training Forum meetings
    • Initiating a three year Trainee Management Programme for the long-term career-pathing of key people identified for development within the Group
    • Learnership programmes

At R50 000 tax benefit per completed learnership we ensured that our clients received over ZAR1.5 million in tax benefits.

We recover over ZAR 1 million in training grants for our clients per year.